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- Please re-check your
login details - we have
seen cases where your
operating system or router
could lose the settings.
- Ensure the VPI is 0
and the VCI is 38 (some
modems or routers auto-detect
this).
- Ensure the modulation
is PPPoA (PPP-over-ATM)
/ VCMUX.
- Authentication type
should be: CHAP
- Ensure the username
is of the format: dmp-a1111@BROADBAND.DMPRIEST.NET.UK
- remember usernames
and passwords are 'case
sensitive'.
- Re-enter the password
to ensure it is correct.
If this does not
solve your problem please
go to Step
4.
If you find you have to
do this frequently (perhaps
more than once or twice
per month) please contact
us and we can get further
tests run on your line.
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