• Switch off the power to your ADSL broadband modem or router (as Step 1).

• Leave the ADSL modem or router off for a minimum of 15 minutes then reconnect.

This helps ensure the session between your ADSL modem or router fully times out before then reconnecting.

If this does not solve your problem please go to Step 3.

If you find you have to do this frequently (perhaps more than once or twice per month) please contact us and we can get further tests run on your line.