• Switch off the power to your ADSL broadband modem or router. Most ADSL routers are mains powered but many ADSL modems are USB powered so will need to be disconnected from your computer to power them down.

• Leave the ADSL modem or router off for 30 seconds then reconnect.

This helps ensure your ADSL modem or router reconnects to the local telephone exchange correctly and will solve the majority of connection issues.

If this does not solve your problem please go to Step 2.

If you find you have to do this frequently (perhaps more than once or twice per month) please contact us and we can get further tests run on your line.