Please ensure payment for your service renewal reaches us at least 7 days before the service renewal date to ensure continued service.

A large proportion of the costs of the broadband service are payable to British Telecom - it is therefore important that we must ensure payment is received in this time.

If your service does reach its renewal date without payment having been received it is liable to be suspended - if so a £25 + VAT reconnection fee will apply to re-enable the account.

Very shortly after an account is suspended (typically 0-5 days) it will be ceased at the BT exchange - if this happens it will take approx. 5-10 working days to be re-activated and a new line activation charge (currently £40 + VAT) will apply.

If you have any other questions please contact us.